Topping up your print balance
When you join Hyra, you receive £10.00 in print credit for any of our multi-function and specialist printers. Every year on 1st January, you will also receive a further £10.00 top-up.
You can use the department print balance if you are assigned to a department that requires print materials for day-to-day functions. Please note that department print balance is not for personal use.
I've used all my balance
If you've used all of your balance, and would like to print more documents, you will need to top-up your account. To top-up your balance, please call the IT Service Desk on ext 4242
- The Service Desk will raise a balance top-up ticket on your behalf, and within the email will provide an invoice including how to make a payment
- Once payment has been confirmed, the top up amount will be applied to your PaperCut balance within 48 hours.
Please be advised that we are unable to process refunds for account top-ups.
How can I check my balance?
Every time you print to a Hyra printer, you will receive an email with the amount of balance you have just used and the remaining balance. If your balance goes below £1.00, we will email you instructions on how to top-up.
If you would like to check your balance manually, please log in to the Hyra Print Dashboard at http://print.hyracorp.net:9191/ using your provided credentials. Your balance is shown on the home screen.
